IPPS-A DL HR Professional / Payroll Specialist Practice Exam

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What type of cases can HR Professionals view on the IPPS-A Agent Dashboard?

  1. Open and assigned to them

  2. Closed and archived

  3. Pending cases submitted by others

  4. All cases in the system

The correct answer is: Open and assigned to them

HR Professionals can view cases on the IPPS-A Agent Dashboard that are open and specifically assigned to them. This access aligns with the principle of maintaining confidentiality and ensuring that HR staff only handle cases for which they are responsible. Each HR Professional is typically given access to cases they need to manage to facilitate efficient case resolution and prevent any unauthorized access to sensitive employee information. While they may have awareness of other cases or overall metrics in the system, the dashboard is designed to focus their efforts on current duties, allowing for better management of workloads and prioritization of tasks. Accessing closed or archived cases, pending cases submitted by others, or all cases in the system would not be standard protocol, as it could lead to potential breaches of privacy and confidentiality within the HR function.